Privacy Policy

Renviro Power ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect the following kinds of personal information:

• Contact details: name, email address, phone number, suburb and postcode.
• Property details: address, household size, existing system type, and information needed to size and quote your install.
• Rebate-related details: information required to verify eligibility under programs like Solar Victoria, VEU, STCs, and VEECs (e.g. ownership status, household income range, prior rebate history).
• Communication records: emails, calls, and messages exchanged with our team.
• Website usage: standard web analytics, including IP address, browser type, and pages visited.

2. How we use your information

We use your personal information to:

• Respond to enquiries and provide quotes.
• Schedule, complete, and warranty installation work.
• Submit rebate and certification applications on your behalf.
• Send service updates, follow-ups, and (where you've opted in) marketing communications.
• Improve our website, products, and services.
• Comply with legal obligations.

3. When we share your information

We share your personal information only when necessary, including with:

• Government rebate programs (Solar Victoria, VEU administrators, the Clean Energy Regulator) when applying for rebates on your behalf.
• Suppliers (e.g. Emerald Systems) where required to fulfil warranty registration.
• Service providers who help us operate the business (e.g. cloud storage, email delivery).
• Authorities if required by law.

We do not sell your personal information.

4. Storage and security

Your information is stored securely using industry-standard practices. We restrict access to staff and contractors who need it to do their jobs. We retain personal information only as long as needed for the purposes described, or as required by law.

5. Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site. You can control cookies via your browser settings.

6. Your rights

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or outdated information.
• Request deletion of your information (subject to legal and contractual obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've mishandled your information.

7. Contact us

For privacy queries, requests, or complaints, contact us at:

Renviro Power
410/189B S Centre Rd, Tullamarine, Melbourne VIC 3043
admin@kyzsolutions.com
0412 489 237

8. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available at this URL. Significant changes will be communicated to existing customers where required.